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February 16, 2008

eBay Feedback Changes

In addition to changing their fees, eBay has made changes in its feedback system. eBay frequently tinkers with the feedback system. In fact, sometimes it gets downright complicated, as you will see.

Sellers can only leave positive feedback for buyers. Frankly, I think this one really stinks!

Positive repeat customer feedback will count (up to 1 feedback from the same buyer per week.)

Feedback more than 12-months old won't count towards your feedback percentage.

When a buyer doesn't respond to the Unpaid Item (UPI) process the negative or neutral feedback they have left for that transaction will be removed. {It's about time!}

When a member is suspended, all their negative and neutral feedback will be removed.

Buyers must wait 3 days before leaving negative or neutral feedback for sellers with an established track record.

All feedback must be left within 60 days (compared to 90 days today) of listing end to encourage timely feedback and discourage abuse.

Buyers will be held more accountable when sellers report an unpaid item or commit other policy violations. {This is mysterious - what does this mean?}

Posted by SydneyJohnston at February 16, 2008 12:01 PM

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