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October 16, 2006
Selling On eBay: Buyer Email Questions
If you're selling on eBay with any success, you absolutely will get email questions about your auctions from folks who won't reveal their email addresses. Currently, when an email is sent to you through eBay's system - and the sender has chosen to hide their email address - you cannot respond directly from your email system. Instead, you are directed to "Use The Yellow Button" within the body of the email, which takes you to a reply form.
According to eBay, "We've heard from members that this can be confusing and inefficient, especially when you have a large volume of emails to answer."
To deal with this problem, eBay has created 'Anonymous Email Forwarding'. This change will allow you to respond to email from your own email client, while still protecting the sender's privacy and will supposedly be available during October. According to eBay, here's how it works:
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When a member sends you a message through eBay and has chosen to hide their email address, we'll create anonymous email addresses for both you and the sender. You can then reply to emails directly from your email client just like you do for any email. When your response comes back into our systems, our system will forward it to the appropriate recipient. The anonymous email forwarding service will help members communicate easily with one another while preserving the privacy of your email addresses.
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I have a much easier way to dealing with anonymous questioners: I delete them. I figure if someone can't even reveal their email address they probably aren't a serious buyer. Has this cost me some money? Possibly. But the volume of email I receive every day is gigantic and I choose to spend my precious time with people who are serious and professional. Anonymous emails don't fit that definition.
Posted by SydneyJohnston at October 16, 2006 12:40 PM
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