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June 10, 2006
eBay Helps Sellers Create An FAQ Page
An FAQ (Frequently Asked Questions) page can cut down on all kinds of questions, thus freeing up our time for money making activities like finding products and writing listings. Yes, it's true that many people don't bother to read FAQs and fire off questions (that must be answered). Still, it's often a time saver - but it hasn't been easy to do on eBay. Now that is about to change.
In the next few days, sellers will be able to choose to display custom Frequently Asked Questions, as well as other important information, to their buyers when they click on "Ask Seller a Question" from any of your item pages. You can opt to show any or all of the following:
* Up to 15 Frequently Asked Questions that you’ve created. For example, use them to answer questions such as "Do you take PayPal?" or "Will you combine shipping if I buy multiple items?"
* Any Item Specifics you used when listing the item.
* Any questions (and answers) that you've already posted on your listing.
To customize your Ask Seller a Question page, go to your Preferences in My eBay. In the Selling Preferences section, click on "Show" next to "Ask Seller a Question". From there, click simply click "Edit" and begin customizing.
Posted by SydneyJohnston at June 10, 2006 1:19 PM
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