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November 25, 2005
IVR Technology And How To Bypass It
Ever want to chew nails with your teeth when you get on the phone with a big company, trying to talk to a real, live human being - and being shuffled through endless numbers:
* For English, press 1. For Spanish, press 2.
* To find out your balance, press 1. To pay a bill over the phone, press 2. To curse the company in a loud voice, press 3.
* Etc., etc., etc.
Those annoying number-messages are known as "IVR", orr Interactive Voice Response. And one enterprising netizen has put together the IVR Cheat Sheet to let us bypass all the damned numbers and get to a human. Very useful and worth a contribution from any of us. Thanks, Paul English!
Posted by SydneyJohnston at November 25, 2005 11:30 AM
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