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November 21, 2005
How NOT To Sell On eBay (Or Anywhere Else)
Looking at a recent auction, I came across a great lesson in how NOT to sell on eBay or anywhere else - and it reminded me of why so many good folks sadly fail. An auction seller had posted this on her auction:
Help me get the ball rolling. I'm a stay at home mom with a new baby, trying to build my own home based business. I've got a wonderful husband who works three jobs just so that we can give the best to our son. Your purchases will help me take up some of the slack, and allow my husband to spend more time with his son!
So many would-be sellers either forget, or don't know, the top three rules of marketing:
1. Focus on your customer
2. Focus on your customer
3. Focus on your customer
Really good - translation: successful - sales women & men focus on on the needs of the customer. In fact, this primary rule is often referred to by the acronmy WIIFM, or What's In It For Me. That is what's on the mind of the buyers and those who forget this will absolutely not succeed.
Don't misunderstand my point. Humans have big hearts and will often be exceedingly generous to victims of tragedy of those in need. But many of this lady's would-be buyers are working more than one job, or long hours or at positions they detest, themselves. So they're not likely to be sympathetic enough to buy her goods 'just because'.
The bottom line: if she wants to sell on eBay - or anywhere else - she'd better focus on finding products that people really want, rather than posting appeals like the one above. Even if a few people respond, that kind of mindset has a limited duration.
Posted by SydneyJohnston at November 21, 2005 2:02 PM
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