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August 16, 2005

eBay Sales: Cancelling At The Last Minute?

Recently a student asked if she could end one of her listings early. It was a timely question since eBay has recently revised its policy on this matter. If you have ever considered doing this, and don't want to run afoul of eBay, here are the guidelines.

Sellers can cancel a listing if:

* The item is no longer available for sale.
* There was an error in the starting price or reserve amount.
* There was an error in the listing.
* The item was lost or broken.

There are special rules if there are only 12 hours or less remaining in the auction:

* If a listing has 12 or fewer hours remaining and has, or had, a winning bid during the final 12 hours of the listing, the seller will no longer be able to end the listing, except to sell to the current high bidder on eBay.

Sellers may still cancel specific bids that they find unwelcome, but may no longer utilize the "cancel all bids and end this item" feature.

Reason: the practice of canceling all bids and ending an item early with only minutes left is very frustrating to buyers. This change should improve the overall buyer experience.

* Sellers may still end listings during the final 12 hours of the listing if the item does not have any bids.

Posted by SydneyJohnston at August 16, 2005 2:11 PM

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