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February 11, 2005
eBay Complaints Answered By Bid4Assets
No matter how you feel about eBay, it's not good for anyone (except eBay!) that it's a monopoly. Technically it isn't, of course, but the reality is that the money is better on eBay than anywhere else. There are constant complaints and frequent rebellions, like the upcoming planned boycott against the eBay fee increase. Yes, there are some thriving niche auction sites and hurray! for that. But the reality is that if Yahoo & Amazon couldn't compete with eBay as a “general” auction site, how can anyone else?
I have to admire the brave folks who try, though and Bid4Assets is giving it a shot. Currently, on their front page they address three of the most-voiced gripes about eBay:
- - -
Your Complaint:
"It's too easy to become a buyer on online auction sites. That’s why there are so many scammers and deadbeat bidders."
Our Solution:
To place a bid on Bid4Assets, buyers must have a credit card on file. This keeps the scammers and non-performers to a bare minimum.
- - -
Your Complaint:
"Bid sniping is really hurting my auctions. Can't something be done about this?"
Our Solution:
OVERTIME PERIOD. If a bid is placed in the last few minutes of the auction, the auction is extended. The auction will remain open until an entire overtime increment has passed without any bidding.
- - -
Your Complaint:
"I've had it with eBay's customer service. The automated forms are never helpful and you're lucky if you get a live response within a week!"
Our Solution:
Bid4Assets has no automated forms, but provides live customer service over 40 hours a week. Most issues will be dealt with personally the same day that you contact us!
- - -
According to eBay's president, they are going to address the customer service issue. And it's about time: if small outfits can provide live support so can eBay with all its profits.
The sniping issue seems like a non-issue to me but if it bothers the majority of sellers, then this seems like a reasonable solution.
However, #1 is an ingenious way to cut down on the scumbags who bid with no intention of ever following through. Why doesn't eBay do this? A multitude of possibilities comes to mind, but the most likely and obvious is that this would reduce the buyers' pool and eBay definitely does not want that. Too bad for sellers.
Posted by SydneyJohnston at February 11, 2005 11:44 AM
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